ORDERING FREQUENTLY ASKED QUESTIONS

    Please view our most frequently asked questions surrounding ordering and purchasing land on Planet Mars.

    If you have any additional questions that aren't answered here, please contact us and we will be happy to assist you. 

    1. My Payment Credit Card Transaction Failed?
    2. Can I place my order by phone?
    3. Do you accept International orders?
    4. How long does it take to receive my order?
    5. What are your Return Policies?
    6. How can I check on my order and receive my tracking information?
    7. Can I pay by check or money order?

    Answers

    1. My Payment Credit Card Transaction Failed?
    You keep trying to place your order and it fails every time? Well your order attempt fails for non-matching AVS, becuase we have a high security fruad settings with our bank. What is AVS? Address Verification Service and the address provided does not match your billing and/or your bank does not support AVS matching.

    Not to worry, we have you covered, please visit our other website www.LunarLand.org that excepts PayPal, which you can use your PayPal account or any Major Credit card.

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    2. Can I place my order by phone?
    Currently we are only accepting orders via the web. If for some reason you cannot place an order via our web site, please send us a detailed email and we will do our best to fix your ordering problems. Click here to notify us.

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    3. Do you accept International orders?
    Yes. For all international orders (outside the USA and Canada) please visit our sister website www.Lunarland.org. Also when purchased outside the USA, please be aware that all prices shown on this website are in US currency.

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    4. How long does it take to receive my order?
    You will receive your order in courtesy of US Postal Service. Most orders are processed the same day depending on the time of day it was purchased; however please allow 24-72 hours as we are closed Saturday & Sunday. Shipping options are as follows: Priority Mail (approx. 3-4 days) and Express (usually 1-2 day shipping).

    If your package has been attempted for delivery but unsuccessful, a notice will be left by the US Postal Service for you to reschedule shipment or to pick up your item from the US Postal facility where it is being held. If you have failed to claim your package and it is returned to us, we will not take any actions until further notice from you. Once we receive your notice, we will immediately reship your item using the same shipping services initially requested. Your credit card will be billed the appropriate amount and you will receive another tracking email that will notify you the product is again on route.

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    5. What are your Return Policies?
    All items must be returned in NEW condition and in the original packaging, including all documents and picture frames. All items must be returned within 30 days of purchase and only RESTOCKING FEES will apply. We are not obligated to honor and refund your return if you cannot prove it was returned or if the package is damaged upon return and you did not purchase insurance for the return delivery. Included with your return must be the original invoice/receipt, or copy of the invoice/receipt, from BuyMars.com or the original invoice/ receipt of purchase from one of our affiliates. Without proof of purchase, we cannot be certain that the Lunar land was sold to you by us or one of our affiliates and we will not be able to honor your return.

    If the product (frame) arrives to you damaged from shipping, ship ONLY the damaged item back to us carefully packed, preferably in the original carton, and send it prepaid with Signature Confirmation to the address below.

    Include a letter detailing the complaint along with a copy of your original invoice, daytime telephone number and all relevant contact information placed inside the shipping carton.

    Send returns and damaged items with order invoice/receipt to:
    Attn: Returns
    LunarLand.com
    9770 S. Military Trail
    Suite B-4 #357
    Boynton Beach, Florida 33436

    We reserve the right to charge a restocking fee of upto $24.99 per item and additional fees may apply.

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    6. How can I check on my order and receive my tracking information?
    All Packages are shipped and can be tracked with Delivery Confirmation. Your tracking number will be supplied automatically in your shipping confirmation email. You may also request a tracking number Click here. Be sure to include your order number in your email.

    If you have not received your order after 14 business days, please Click here and we will investigate your order. Be sure to include your order number in your email.

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    7. Can I pay by check or money order?
    At the present time we are solely a web based business and only accept credit cards.